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Prepared Foods Part-Time Customer Service

Company Name:
Wegmans
Title: Prepared Foods Part-Time Customer Service
Location: NY-Hornell-HORNELL,1000 Highway 36 North,Hornell,NY 14843
Other Locations:
A glimpse at the job:
If you have a passion for working with food and are looking for a position to develop your skills and talents, then a Customer Service Prepared Foods team member could be the role for you! In this position, you'll educate our customers about the exceptional ingredients and products we offer as well as provide great tasting prepared foods. You'll ensure products are available for customers to enjoy throughout the day - and receive it with the incredible service Wegmans prides itself on.
I will add value by:
Providing incredible customer service by proactively approaching customers at the counter, weighing and packaging prepared items as requested, answering questions about products, offering suggestions for complete meal solutions and responding with a sense of urgency
Assisting team members by setting up and maintaining Prepared Foods stations; ensuring products are well-merchandised, signs are properly displayed, product levels are maintained throughout the day, and supplies are set up to quickly and efficiently perform tasks and provide incredible customer service
Following Wegmans Guiding Principles and department job aides to consistently prepare quality products that meets Wegmans standards, being sure to properly pull and record shrink throughout the day to ensure the freshest products are available for customers
Utilizing resources to gain an understanding of products and practices and increase knowledge; particularly regardingMenumagazine featured items and themes, connecting with team leaders and department managers to recognize how featured items and themes tie in to the department
Performing closing procedures in the department, including cleaning stations, storing prepared food to maintain freshness & quality and leaving the department ready for tasks to take place efficiently the next morning
Properly handling products, using equipment and keeping accurate logs in accordance with food safety and safety guidelines
What abilities I must bring to the table to be considered:
Provideincredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
Possessteamwork and diversity awarenessby listening to others'' points of view and recognizing and appreciating differences
Recognize and seek opportunities forcontinuouslearningto gain new understandings, skills and knowledge
Properly handle, prepare, transport and store products; ensuringfood and human safetypractices are strictly adhered to
Possessorganizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
Utilize resources to educate self and others about product uses and characteristics, being sure to share acquiredproductknowledge
Learn, use and be able to explain Wegmans sanctionedcookingtechniquesto assist customers for their success at home
Has knowledge of products used throughout the store and works across departments to provideknowledge based serviceto assist customers in finding complete meal solutions
Possess culinaryknife skillswhich include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince
What will set me apart from other candidates:
Customer service experience, preferably in a food service, restaurant, grocery or retail setting
Work environment:
Work involves continuous interaction with customers and co-workers in a fast-paced environment
Typical motions include repetitive hand and arm movements, bending and reaching
Responsible for moving and lifting an average of 5 - 20 pounds with a maximum weight lifted of 50 pounds rarely
May be exposed to various allergens and work environments, including temperature changes
Tasks will be performed using and in the proximity of coolers, ovens, stoves and other hot equipment; cooking and kitchen utensils and equipment
Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
Other:
Employment at Wegmans may be contingent upon your completion and our evaluation of a physical, drug screen and/or criminal background check.

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